Warranty-enabled products sold by TWEU can be registered and serviced through the Product Warranty system using the original serial number (S/N).
1. Products covered
This service applies to products marked as Warranty Enabled by TWEU, including supported TT-series appliances and other products added to the warranty program in the future.
2. Warranty registration
Register the original S/N under “My Account → Product Warranty”. Registration is recommended within 14 calendar days after Delivery out. Late registration is still accepted but will be sent for administrator review.
3. Warranty start date
The warranty starts on the frozen Delivery out Date recorded by TWEU. This is the first date the order enters the shipment-preparation/tracking stage. Later order-status changes do not change the warranty start date.
4. Warranty period
The standard TWEU commercial warranty is 25 calendar months from the Delivery out Date.
5. New-product / DOA handling
For a non-user-caused defect reported within 14 calendar days after Delivery out, TWEU may replace the product with a new unit after inspection and confirmation. General returns and non-warranty exchanges remain subject to the normal Returns & RMA procedure.
6. Repair / RMA
For a registered warranty product, open “My Account → Product Warranty → Request Repair / RMA”. The order, S/N, LOT, warranty period and repair history remain linked to the case, and customer-visible progress is shown under My Warranty.
7. Replacement warranty
When TWEU approves a warranty replacement, the replacement unit keeps the remaining warranty period of the original unit.
8. Typical exclusions
- Damage caused by misuse, impact, liquid ingress, incorrect voltage/frequency or other external causes.
- Unauthorized disassembly, modification or repair.
- Normal cosmetic wear, scratches, stains, scale, oxidation or consumable wear.
- Damage caused by non-original or unsuitable accessories or parts.